27bd Privacy Policy

1.1 Information You Provide

When you create an account or log in to 27bd, we may collect the following information:

• Full name and date of birth (for age verification)
• Email address and mobile number
• Password (stored in encrypted form)
• Payment-related information — such as bKash, Nagad, or Rocket account numbers (partial, in a secured form)
• National ID card or passport details for identity verification (where applicable)

1.2 Automatically Collected Information

When you use the 27bd platform, our system automatically collects certain technical information. This includes:

• IP address and device identification information
• Browser type and version
• Operating system information
• Browsing activity on the site — which pages were visited and how long was spent on them
• Login time and session details
• Data collected through cookies and similar tracking technologies

1.3 Transaction Information

A record of every deposit and withdrawal transaction is stored securely. This includes the amount, time, payment method (bKash, Nagad, or Rocket), and transaction status.

27bd uses your personal information for the following purposes:

2.1 Service Delivery and Maintenance

• Account creation, verification, and management
• Processing deposits, withdrawals, and bonuses
• Ensuring the proper operation of gaming services
• Sending confirmation messages regarding transactions

2.2 Security and Fraud Prevention

• Detecting suspicious transactions or account activity
• Preventing unauthorized access to accounts
• Age verification — ensuring access only for those aged 21 or above
• Meeting anti-money laundering (AML) requirements

2.3 Customer Support

When you contact 27bd via live chat or email support, relevant account information may be used to resolve your issue. Records of support conversations may be retained for quality improvement purposes.

2.4 Service Improvement and Personalization

• Improving the usability and functionality of the site
• Presenting content and offers tailored to your preferences
• Analyzing and resolving technical issues

2.5 Communications

Essential service notifications, policy change notices, and security alerts may be sent to your registered email or mobile number.

The 27bd website uses cookies and similar technologies. Cookies are small text files stored on your device that help improve the functionality of the site.

3.1 Essential Cookies

These cookies are necessary for the basic operation of the website — such as maintaining login sessions, verifying security, and remembering language preferences. Disabling them may cause some parts of the site to not work properly.

3.2 Functional Cookies

These cookies remember your preferences and settings, so you do not need to reconfigure them each time you log in.

3.3 Analytics Cookies

We may collect anonymous data for site usage analysis. This information is not personally identifiable and is used solely for the purpose of improving the service.

3.4 Cookie Controls

You can delete cookies or stop accepting new ones at any time through your browser settings. Keep in mind that disabling cookies entirely may prevent you from accessing some features of the 27bd platform.

27bd never sells your personal information to third parties. Information may be shared only in the limited circumstances described below:

4.1 Service Provider Partners

Only the information necessary to provide the service may be shared with payment processors (bKash, Nagad, Rocket), gaming technology providers (such as Pragmatic Play, Evolution Gaming, Spribe), and other technology partners. These partners are required to comply with our privacy standards.

4.2 Legal Obligations

If a legitimate request or order is received from a legal authority or regulatory body, we may be required to provide the necessary information. In such cases, we will always aim to share the minimum amount of information possible.

4.3 Fraud Prevention

Limited information may be shared with security specialists or technology partners for the purpose of protecting account security and preventing fraud.

4.4 Business Changes

If 27bd merges, is acquired, or transfers assets in the future, user information may be part of that transaction. In such circumstances, we will notify you in advance.

5.1 Security Measures

27bd applies industry-standard security technologies to protect your information. Our security framework includes:

• SSL/TLS encryption — all data transmissions are secured
• Server-side data encryption (for data at rest)
• Two-Factor Authentication
• Regular security audits and vulnerability testing
• Access controls — only authorized staff can view information
• Real-time monitoring for suspicious activity

5.2 Data Retention Period

We retain your information for as long as your account is active. Even after an account is closed, some information may be retained for a defined period to meet legal, regulatory, and financial record-keeping requirements. Once that period has passed, the information is securely deleted or anonymized.

5.3 Password Security

Your password is never stored in plain text — it is kept only as a one-way hash. No member of our staff can ever access or view your password.

27bd believes every user should have control over their own information. To that end, we provide you with the following rights:

6.1 Right to Access

You have the right to know what information we hold about you. To do so, please contact our support team.

6.2 Right to Correction

If your profile contains incorrect or incomplete information, you have the right to have it corrected. This can be done through account settings or via live chat.

6.3 Right to Deletion

In certain circumstances, you have the right to request that your personal information be deleted. However, some information may need to be retained due to legal or regulatory requirements.

6.4 Right to Object to Processing

You have the right to object to marketing communications and certain types of data processing. To do so, write to our support email.

6.5 Right to Data Portability

You have the right to request your account data in a commonly readable format. Please contact support to make this request.

27bd strictly follows a 21+ age policy. Our platform is for those aged 21 or above only.

We do not knowingly collect or process the information of any minor. If we suspect that a minor is using our service, their account will be suspended immediately and the associated information will be deleted.

If a parent or guardian believes their child has used our platform, please contact [email protected] immediately.

8.1 Information Exchange with Game Providers

Games available on 27bd are operated by various reputable providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. Relevant session data may pass directly to game servers during gameplay. Each provider has its own privacy policy and we share only the minimum information necessary for the service.

8.2 Third-Party Links

If the 27bd platform contains links to third-party websites, we are not responsible for how your information is handled on those sites. We recommend reading their own privacy policies before visiting those sites.

8.3 Data Transfers

Your information may be processed or stored on servers located outside Bangladesh. In such cases, we ensure that adequate data protection measures are in place in that country or region.

8.4 Policy Changes

27bd reserves the right to change this privacy policy at any time. For significant changes, we will display a notice on the site or inform you via your registered email. Continued use of the site after any changes will be considered acceptance of the revised policy.

If you have any questions, concerns, or requests regarding this privacy policy, our dedicated support team is always ready to help. 27bd provides support in both Bengali and English, 24/7.